Leisure, Incoming, Companies and Apps: Travel Expert does it in 4 and presents the new 2022 contract for travel consultants, based on a modular structure that multiplies the services and opportunities available to Personal Travel Experts, leaving the possibility to select the modules of actual interest, without therefore imposing additional costs. The agreement was brought forward to the network during an appointment at the end of the year and has already entered into force.
Luigi Porro, Co-Founder Travel Expert, states: “From 2020 our additional challenge is to offer resilience opportunities for our Personal. Remaining anchored to a single business today renders the position of a tourism professional who must derive full economic satisfaction from his work, so here we are presenting new opportunities especially in the hospitality industry and on the corporate market, to complement our consolidated leisure outgoing vocation. “.
The starting point, tested and improved over the years, is the Leisure module, which includes products and services for the outgoing and also offers technology and marketing to support Personal Travel Experts on a daily basis. Agreements with tour operators, DMCs and suppliers of complementary sales services guarantee a complete and competitive product warehouse. Marketing support is the strong point over the competition and is based on a wide range of services, both online and locally, with the development of collaborations with figures close to the sector such as travel bloggers, event managers, wedding planners. Finally, important investments in technology guarantee efficiency and professionalism.
On the Incoming front, the new contract capitalizes on the important work carried out in the last 24 months: some Personal have also become LOCAL EXPERT and have contributed to the creation of experiential hospitality products in line with the new needs of customers. The enhancement of the product is associated with an ad hoc software for the loading of experiences and the construction of packages by Personal Travel Experts. After the first phase in which the company was focused on product creation, the second phase aimed at marketing began, through access to national and international sales channels offline and online.
The Companies module (Business Travel and MICE) benefits from the ten-year and winning experience of the Frigerio Group, industrial partner of Travel Expert, in the Corporate field, and aims to offer Personal all the support to manage services to companies: an absolute novelty for the figure of Personal in Italy, which no one has ever approached the corporate world. In reality, especially in the event sector, the tailoring vocation of consultants, if combined with the support of departments capable of serving Corporate customers, can offer services of absolute interest for this customer segment.
Central to Travel Expert’s multi-channel strategy is the App module, perfectly integrated with the site and the back-office: it allows you to digitize the relationship with the customer, opening a dedicated communication channel for sending offers and quotes, travel documents and messages relating to the status of the reservation. “Over the years, customers have been digitized in an important way – says Davide Volpe, Co-Founder of Travel Expert – and we Travel professionals must offer them adequate touch points. Our APP, created in collaboration with SIAP, is the most advanced in the sector on the subject and places us as totally digital intermediaries for customers who ask to also offer this method. His most important gift? The surprising ease of use! “
“I am sincerely pleased that our modular Fridom format has also inspired Travel Expert, which has reworked it on the specific needs of its consultants. The travel consultant segment is undoubtedly growing – he concludes Paola Frigerio, Travel, Marketing & Network Director of the Frigerio Viaggi Group – and in an important way alongside that of the agencies present in the area with its own physical point. We were pleased to accept the invitation to collaborate physical networks and digital networks of Consultants and in the first months of collaboration with Travel Expert we have already reached and exceeded important milestones, the first results are therefore proving us right. We have made available the competitive assets that our company has developed in over 70 years of history, to concretely support travel professionals “.