The requests in the agency finally begin to arrive, but there request it has profoundly changed compared to the past. And travel agencies are gearing up to intercept the first incoming flows, as witnessed by the retailers met during a trip to Gran Canaria organized by Easy Market in partnership with Binter and with the local tourist office.
“The Gran Canaria destination turned out to be a pleasant surprise as we discovered many aspects that we did not know such as those related to culture, food and wine, outdoor activities” he explains Tiziana Amideoof the agency Lab Travel – Euphemia Personal Voyager of Borgaro Torinese -. In the agency, the requests have changed in the last year and the Canaries are also requested in the winter and in the mid-season, while previously there was Egypt which collected most of the requests “.
The situation in the agency
In the agency the situation remains fluctuating: “On the one hand, we have the customer who can’t wait to leave and has suffered from this situation of standstill; on the other hand it’s still there a lot of confusion. An example: we all worked hard to organize the groups ai Christmas markets choosing those of Merano and Bolzano, but the health situation is currently uncertain. Our choice fell on Italy precisely to avoid problems that are emerging instead “.
For other destinations “è all linked to the speech of the corridors. But if the trip is booked in February / March – admits Amideo – I will be able to tell the customer exactly what he has to do just before leaving. Last year at Easter I had to warn some people who were on their way to the Canary Islands that they would have to quarantine for the return. The decree had come out with the customer on site. Right now people would need for certainties that we cannot give. We adv are the first to have to sell, but with awareness, presenting the situation as it is. There were times when I really preferred not to sell and say “let’s wait and see what happens”.
We need clear rules
Positive approach to corridors also for Anna d’Agostino, of Dapro Viaggi di Salerno: “The corridors are an indication of openness, but they must be there certain and equal rules for everyone to make the work of the travel agent more practicable and the traveler more relaxed. At the moment it is necessary to study day by day what the procedures are, which are very complicated and generate uncertainty. I believe that this period is a good opportunity to create a more mature tourism that respects the supply chains and guarantees the safety of the traveler “.
“I’m optimistic about the corridors – echoes Irene Vigliani of the agency From where from Ivrea – but I would have preferred one for both the final customer and us common line. Now we have to be patient and have faith in a clearer and more optimal situation. This continuous and sudden change of protocols creates insecurities for the final customer “. On the Travel pass everyone agrees: “The Travel pass for us adv is good news – closes Valeria Viperino of the agency If you will! di Collegno – but the whole issue linked to the corridors needs to be simplified because it is very difficult to keep up with the continuous change of rules and regulations: each country has its own. Everything that was beautiful to sell becomes really complicated. The request is there, but we agents give the double the time and effort to convince the customer, reassure him and confirm the practice “.