Business travel is making a comeback: interview with Susanna Peretti from BTM

Business Travel Show: “28% of companies change Tmc after Covid-19”

A new study, conducted by Business Travel Show and based on a sample of 313 travel managerhighlights that over a quarter have changed Tmc in the last 12 months of Covid-19.

Not only that: a further 36% intend to replace it by summer 2022.

Business Travel Show 2021 in London: confirmed the edition in attendance.

These decisions – the experts of the event dedicated to business travel understand – seem to have been made in “playing musical chairs“. Metaphorically, confusingly and very quickly.

According to the survey, the main motivation is related to lack of sufficient support by the travel management company during the period of full pandemic (52%).

Almost 30% instead replied that the period of the absence of travel gave them a way to re-evaluate relationships with their suppliers.

The other reasons were:

  • Necessity of cut costs (5%)
  • Search for a Tmc with a better technology compared to what they had (5%)
  • And support for better Covid-19 for travelers (5%)
  • Doubts about the prospect of development and consolidation of Tmc (3%)

As in the game of chairs, Louis MagliaroExecutive VP of Btn Group, underlines how it is necessary that those Tmc that are not benefiting from the changes, undertake to understand what the market demand is, so as not to remain “standing”.

The demands that have been made are fundamentally related to the need for duty of careof a greater technological capacityfrom a pandemic support e you savings in monetary terms.

“Once we return to travel, the agencies that have been successful in this period will see the fruits of their work and really realize their victories,” concludes Magliaro.

The Business Travel Show in London: an opportunity for Tmc after Covid-19

Il Business Travel Show 2021 which takes place from tomorrow toExcel in London in presence will host more than 125 suppliers global in business travel.

Among the various Tmc there will be American Express Gbt, Egencia, Clarity, Fcm, Omega world travel. They will be joined by the travel manager from companies such as Accenture, Harrods, Barclays, Siemens, Sky and HSBC. Participation for those managing a travel expense of over £ 1 million per year is free, with the “hosted buyer” formula.

In this way, the actors of the business travel market have the opportunity to finally meet face to faceexchanging ideas and proposals and establishing relationships.

You might also be interested in: “Business Travel Show 2021. How important is sustainability today?”

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